Cancel your service
Console, then Company, then Cancel Account. The service stops at the next billing date, not immediately — and stays usable until then.
Stop the service cleanly, and know what is still charged until it stops.
You are signed in to the OneSuite Business console.
- Open the Company page In the console sidebar, open “Company”.
- Find Cancel Account It sits at the bottom-left of that page.
- Read the cancellation notice It sets out when the service stops, how the remaining balance is handled, and how long records are kept.
- Confirm Tick “I understand the impact of cancelling”, then continue to submit the request.
The cancellation request is recorded, and the stop date is shown.
Does it stop right away?
No. The service stops on the next billing date. Until then the account works normally.
Can I keep using the account in the meantime?
Yes — and anything you use in that window is still charged, including outbound calls, AI overage and other out-of-plan usage. Those come out of the prepaid balance.