Pre-launch checklist

Four blocks: AI configuration, a real call, SMS, and answer quality. Everything has to be ticked before live traffic hits it.

Catch configuration gaps before your customers do.

1. AI configuration Agent created · knowledge base uploaded · libraries linked to the agent · greeting set · working hours set · hand-off rules set.
2. A real call Call the number from an outside phone. The call connects · the AI answers · a product question is answered correctly · the hand-off to a person works.
3. SMS If your plan includes SMS: send a link during a call and confirm it arrives on the handset.
4. Answer quality Product questions accurate · FAQ accurate · after-sales handled per policy · unknown questions escalate instead of being invented.

Every line above is ticked. A failed test call costs nothing; a failed customer call costs a customer.

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