What happens to your remaining balance
Unused prepaid balance is refunded automatically, typically within 7 business days of the service stopping. The detailed refund rules are still being finalised.
Know what you get back, and when.
- The balance goes back to the original payment method If unused prepaid balance remains when the service stops, the platform processes the refund automatically — usually within 7 business days.
- Usage before the stop date still comes out of the balance Until the service actually stops, outbound calls, AI overage and other out-of-plan usage are deducted as normal.
- Detailed refund terms are being confirmed The exact conditions, the calculation method, whether the number fee is deducted, and the credit timeline are still being finalised. We will publish them here, and will confirm in writing for your account on request.
You know the expected timeline, and you know which parts are still subject to confirmation.
Is the number fee refundable?
Not confirmed yet. We will not guess — ask us and we will confirm for your account.
How long does the refund take to arrive?
The platform targets 7 business days after the service stops. Your bank or card issuer may add a few days.